Privacy Policy
Last updated: July 21, 2025
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how California law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have defined meanings under the conditions listed below. These definitions apply regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either “the Company,” “We,” “Us,” or “Our”) refers to Smart Heating and Air Conditioning, 1717 Solano Way, STE 7, Concord, California, United States.
Cookies are small files placed on Your computer, mobile device, or any other device by a website, containing browsing history and other details.
Country refers to: United States (specifically, the state of California).
Device means any device that can access the Service such as a computer, smartphone, or tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website and associated HVAC-related services.
Service Provider means any third party who processes data on behalf of the Company.
Usage Data refers to data collected automatically, either generated by using the Service or from the Service infrastructure itself.
Website refers to the Smart Heating and Air Conditioning website, accessible at https://www.smartheatingandairconditioning.com and https://www.getsmarthvac.com.
You means the individual using the Service or the company or legal entity on whose behalf such individual is using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
We may collect personally identifiable information, including but not limited to:
– First and last name
– Email address
– Phone number
– Address, City, State, ZIP Code
– Service request details
– Usage Data
Usage Data
Usage Data is collected automatically and may include:
Your IP address
Browser type and version
Pages visited
Time and date of visit
Device type and identifiers
Operating system
Diagnostic and performance data
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies such as web beacons and pixels to monitor activity on Our Service and store certain information. You can refuse or limit cookies via your browser settings.
Types of cookies we use:
Essential Cookies – Required for functionality (e.g., security and login).
Functionality Cookies – Remember preferences or past activity.
Analytics Cookies – Help us improve and optimize the Website.
For more information, refer to our Cookie Policy or the Cookie section of this policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain the Service
To manage Your Account
To fulfill service appointments or contracts
To communicate with You (e.g., email, phone, SMS)
To send marketing or promotional offers (unless You opt out)
To analyze and improve the Service and customer experience
For legal or regulatory compliance
For business transfers or acquisitions
Retention of Your Personal Data
We retain Personal Data only for as long as necessary for the purposes outlined in this policy. Retention periods depend on legal, operational, and security needs.
Transfer of Your Personal Data
Your data may be transferred and stored on servers located outside of your local jurisdiction. We will take all reasonable steps to ensure data security and compliance with this policy and California privacy laws.
Delete Your Personal Data
You may request to delete the Personal Data We have collected about You.
To exercise this right, contact us using the information at the bottom of this policy.
Note: Some information may be retained if required by law or for legitimate business purposes.
Disclosure of Your Personal Data
We may disclose Your data:
To comply with legal obligations
To protect and defend the rights or property of the Company
To investigate misconduct or fraud
During business transactions (e.g., merger, sale)
To Service Providers acting on Our behalf
We do not sell or share Your personal data with third parties for cross-context behavioral advertising under California law.
California Privacy Rights (CCPA/CPRA)
As a California resident, You have the following rights:
Right to Know – Request details on what data we collect and how it’s used or disclosed.
Right to Delete – Ask us to delete your personal information.
Right to Correct – Request corrections to inaccurate personal data.
Right to Opt-Out – We do not sell or share your data, but you retain the right to opt out if this changes.
Right to Non-Discrimination – Exercising your privacy rights will not affect the services we offer.
To submit a request, please contact us using the contact information below. We may ask for verification to protect your data.
Children’s Privacy
We do not knowingly collect data from individuals under the age of 13. If we learn that a child has provided personal information, we will delete it.
Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage You to review their policies individually.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted here with a revised “Last updated” date. Continued use of the Service constitutes acceptance of those changes.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your California rights, you may contact us:
Smart Heating and Air Conditioning
1717 Solano Way, STE 7, Concord, California, United States
info@smartheatingandairconditioning.com
925-450-2665
https://www.smartheatingandairconditioning.com